Service Engineering: Deploy Scope/Approach
- Services are integrated into operational organization (service delivery) with respect to methods and processes involved
- Implementation of services on the appropriate platform (e.g. Business Service Platform)
- Pilot introduction demonstrates the differences of the requirements to the marketing strategy. The customer’s constantly changing needs and requirements shall be incorporated in a quick and simple way
- Before rollout, all service definitions are iteratively revised and adapted according to the results of the pilot environment
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Customer Benefits
- Competitive advantages through massively accelerated processes during the sales phase
- Cost savings through the use of appropriate platforms/tools
- Improved control option of supply and demand through planning and control metrics
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TSG Contribution
- Implementation of new service structure within delivery and front organization
- Data classification
- Market-oriented, iterative adjustment of the ideal and sustainable service structure
- Pilot deployment planning and implementation
- Rollout planning and implementation
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